Refund Policy

  1. At [Your Store Name], we care deeply about your satisfaction. If you're not completely happy with your purchase, we're here to help. Our refund policy is designed to be fair, transparent, and easy to follow, so you can shop with confidence.
  2. You may request a return or refund within 30 days of receiving your order. To be eligible, the item must be unused, unworn (if applicable), and in its original condition and packaging. Any item returned that is damaged, shows signs of use, or is missing parts for reasons not due to our error may not qualify for a full refund.
  3. To initiate a return, please contact our customer support team at [support@example.com] with your order number, the item(s) you wish to return, and the reason for the return. Once your return request is approved, we will provide you with return instructions, including the return shipping address and any necessary labels or forms. Please do not send items back without contacting us first, as unauthorized returns may not be processed.
  4. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
  5. Please note that original shipping charges are non-refundable, unless the return is due to our error (such as receiving a defective or incorrect item). In cases where a product is faulty or damaged in transit, we will gladly cover the return shipping costs. For all other returns, customers are responsible for return shipping fees.
  6. Certain types of items are non-refundable, including perishable goods, custom or personalized products, digital downloads, and items marked as final sale. Please read product descriptions carefully and contact us before purchasing if you have any questions. If your order arrives damaged or with missing items, please contact us within 48 hours of delivery. Be sure to include photos of the packaging and product(s), and we will work quickly to resolve the issue—whether that means reshipping the item or issuing a full or partial refund.
  7. We reserve the right to deny refunds or returns that do not comply with our policy. Our goal is always to be fair, but we also ask that products are returned responsibly and honestly. If you have any concerns about your order or our process, please don’t hesitate to reach out—we’re always happy to help.